If you’ve ever been someone’s “point of contact,” it’s worth writing it in a resumé. It shows professionalism and trust, and it’s great to convey to a new employer. You might be interested in trying other synonyms that could work well to demonstrate this same idea.
The preferred versions are “delegate,” “representative,” and “agent.” These all work well to show that you are in charge of acting on behalf of another person or group. They’re all great, professional words that will set you out from the rest of the resumés if used correctly.
“Delegate” is great in many circumstances. You should use this word when you have been appointed to handle someone else’s meetings, schedules, or discussions in a working context. It shows that you can be trusted and understand how businesses work.
The definition of “delegate,” according to The Cambridge Dictionary, is “a person chosen or elected by a group to speak, vote, etc., for them, especially at a meeting.”
- As a former delegate of the company, I learned a lot about how to communicate between two heads, especially during disagreements.
- I think I learned a lot from my time as a delegate. I’m willing to bring everything I learned with me when you choose to hire me.
- Being a delegate was a cakewalk for me. I found it was easy to make sure the correct information got into the correct hands.
“Representative” is another great choice in many cases. It shows that you’ve represented a person or company before. Use this one when you have been in charge of handling face-to-face meetings with other organizations or employees in place of your boss.
The definition of “representative,” according to The Cambridge Dictionary, is “someone who speaks or does something officially for another person or group of people.”
- As a representative of this company for thirteen years, I think I have a great deal of inside information that would make me an asset to you.
- I liked being a representative for my boss in recent years, and I’m looking forward to an opportunity to get to do that again soon.
- Being a representative of someone important has always been my dream. I’m ready to take on the new challenges that come with that.
“Agent” usually refers to the point of contact outside of a company. For example, if a boss outsources something to another company, you might be an agent if you are within the company that the boss needs to outsource to.
The definition of “agent,” according to The Cambridge Dictionary, is “a person who acts for or represents another.”
- My official job role was agent because I acted as the contact point for my boss whenever she couldn’t make it to important hearings.
- I believe you might refer to me as an agent. I handled important matters and acted as a contact for superiors in my company.
- I make a good agent. I’m willing to share my skills with my new colleagues if you’re looking to hire someone with that talent.
“Contact” is a simple one. Some people think “point of contact” is too long-winded, and it shows when you can also use “contact” (as one word) to convey the same message. It still shows that you represented someone else in your previous line of work.
The definition of “contact,” according to The Cambridge Dictionary, is “a person, especially someone in a high position, who can give you useful information or introductions that will help you at work or socially.”
- I was the contact in my previous business for three years. I learned a lot from my time doing that, and I’d like to do it again.
- Being a contact was good fun. I learned how daily life worked for my superiors, and I’m ready to try that out for myself.
- I have been a contact before, and I’ll be happy to do that again. I know how to keep on top of your meetings and plans.
“Assistant” is good in many cases, but it works best when you have had a direct job role related to assisting a superior. If this is the case, you can use this word to show that you have been in charge of handling someone else’s meetings or plans in a working context.
The definition of “assistant,” according to The Cambridge Dictionary, is “an employee who helps someone in a more senior position to do their job.”
- As your assistant, I know I’ll be making some decisions about your timetable. You can trust that it’ll be in good hands with me.
- I’m a great assistant because I have specific skills and talents related to what might be expected of me. I’m ready to show you.
- I like being an assistant. I think it was my calling in life, and I would love a chance to show you what I can do if you put me in control.
“Liaison” is a great word if you can fit it into your resumé. It shows that you’ve managed to work closely with two or more parties, and you’re always the person to go to when there are disagreements or issues that might need to be raised.
The definition of “liaison,” according to The Cambridge Dictionary, is “someone who helps groups to work effectively with each other.”
- I’ve been the liaison between the two companies for as long as I can remember. I’ve yet to fail at getting an agreement signed.
- I’m the liaison for your two biggest competitors. I believe my talents will be much better received at your company, though.
- I like that I get the chance to act as a liaison with these disputes. I think it’s important to show that you’re willing to listen to both sides.
“Envoy” is a great way to show that you’ve been the point of contact for a company before. This never refers to an individual person, though. You can only use it when you’re representing a company as a whole.
The definition of “envoy,” according to The Cambridge Dictionary, is “someone who is sent as a representative from one government or organization to another.”
- I’ve been an envoy for every organization I’ve worked with in the past. I know a thing or two about diplomacy.
- I’m great at the envoy duties I’ve been given. I’d like to show you what I can do with that if you’re willing to give me a chance.
- Being an envoy has taught me so much about the back-end of the business. I’d like a chance to continue exploring that.
An “intermediary” is someone that will carry messages or contracts between two people or organizations. This is usually done when those two entities can’t (or won’t) meet for themselves to discuss the contents of the messages.
The definition of “intermediary,” according to The Cambridge Dictionary, is “someone who carries messages between people who are unwilling or unable to meet.”
- I’m an intermediary at my current company. My boss recognized my talents, so he asked me if I’d be the point of contact to help out.
- I’m an intermediary, which has given me an insight into how businesses operate. I’ve been put in charge of many business meetings.
- I like being an intermediary, so I will not be taking a job that offers me a position any lower than that.
“Administrator” is good, but it mainly applies to specific job roles. You won’t be an “administrator” unless you’ve had a similar role in a company before (i.e. administrative assistant). It still works to show that you were in charge of communication and organizing, though.
The definition of “administrator,” according to The Cambridge Dictionary, is “someone whose job is to control the operation of a business, organization, or plan.”
- As an administrator, I’ve learned a lot about responsibility and trust in the workplace. I know I’m an accountable employee.
- I’ll make a good administrator because of the skills I’ve picked up working as an assistant before. I think you should let me show you.
- I’ll be a good administrator because I have many relevant skills. I’ve always enjoyed helping someone structure their day.
“Mediator” is the most specific one in this article. You can’t use it unless you’ve been in charge of handling disputes or disagreements between two parties. It’s still a great way to show that you were a reasonable point of contact.
The definition of “mediator,” according to The Cambridge Dictionary, is “a person who tries to end a disagreement by helping the two sides to talk about and agree on a solution.”
- As a mediator, I had to consider a lot of disagreements and workplace disputes. It’s taught me a lot in a very short time span.
- I’m the mediator at my current company, but I’m looking for something that gives me more of a challenge.
- I had a lot of fun as the mediator between the two companies. It taught me things I didn’t even know existed in the business world.
Martin holds a Master’s degree in Finance and International Business. He has six years of experience in professional communication with clients, executives, and colleagues. Furthermore, he has teaching experience from Aarhus University. Martin has been featured as an expert in communication and teaching on Forbes and Shopify. Read more about Martin here.